Terms of Service – Kamalabhawan

1. Introduction

Welcome to Kamalabhawan Foods Pvt. Ltd. (“Kamalabhawan,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, mobile application, e-commerce store, membership programs, subscription services, loyalty programs, and any other associated platforms (collectively, the “Services”).

By accessing, browsing, or using our Services, you agree to be legally bound by these Terms, along with our Privacy Policy, KYC Policy, Return & Refund Policy, Delivery Policy, and other applicable policies published on our platform. If you do not agree, you must discontinue using our Services immediately.

2. Eligibility

• You must be at least 18 years old and capable of entering into legally binding contracts under Indian law.

• If you are below 18 years of age, you may use the Services only under the supervision of a parent or legal guardian.

• By registering with Kamalabhawan, you confirm that the information you provide is accurate, complete, and up to date.

3. User Accounts & Registration

To access certain features, you may be required to create a profile or account.

• You are responsible for safeguarding your login credentials.

• Any activity occurring under your account will be deemed as your responsibility.

• You agree to provide true and correct details during registration and update them promptly in case of changes.

• Kamalabhawan reserves the right to suspend or terminate accounts suspected of fraud, misuse, or violation of these Terms.

4. Products and Services

Kamalabhawan specializes in premium food products, including but not limited to roasted cashews, dry fruits, packaged foods, and subscription-based offerings.

• Availability: Product availability is subject to stock levels and may vary across regions.

• Pricing: All prices are displayed in Indian Rupees (INR) and are subject to change without prior notice.

• Product Images & Descriptions: While we strive for accuracy, minor variations in product images, packaging, or descriptions may occur.

• Usage: Products are intended for personal consumption only, unless otherwise authorized.

5. Orders and Payments

• By placing an order, you make an offer to purchase products subject to these Terms.

• Orders are confirmed only after successful payment authorization.

• We accept multiple payment methods including credit/debit cards, UPI, net banking, wallets, and COD (Cash on Delivery, where available).

• Kamalabhawan reserves the right to refuse or cancel any order due to pricing errors, stock unavailability, or suspicious activity.

• Customers must ensure accurate delivery details; errors may cause delays or failed delivery.

6. Memberships & Subscriptions

Kamalabhawan may offer loyalty programs, memberships, and subscription services.

• Benefits may include discounts, exclusive access, or recurring deliveries.

• Subscriptions are billed on a recurring basis until canceled by the customer.

• Members must comply with the Membership & Subscription Policy separately outlined.

7. Delivery Policy

• Delivery timelines are estimates and may vary depending on location, logistics, and unforeseen delays.

• Free or discounted shipping may be offered under specific promotional conditions.

• Risk of product damage or loss transfers to the customer upon delivery.

8. Return, Refund & Cancellation

• Returns are accepted only under conditions outlined in the Return & Refund Policy.

• Refunds, if approved, will be processed within the stipulated timeframe as per policy.

• Cancellation of orders may be permitted before shipment, subject to our Cancellation Policy.

9. User Responsibilities

By using our Services, you agree that you will not:

• Engage in fraudulent, illegal, or unauthorized activities.

• Resell, distribute, or misuse products for commercial purposes without written approval.

• Post harmful, misleading, defamatory, or unlawful content on our platform.

• Interfere with the functioning of our website, app, or payment systems.

10. Intellectual Property Rights

• All content on Kamalabhawan platforms, including logos, trademarks, product names, text, images, designs, and software, are the exclusive intellectual property of Kamalabhawan.

• You are prohibited from copying, reproducing, distributing, or exploiting any content without written consent.

• Unauthorized use of Kamalabhawan’s intellectual property may result in legal action.

11. Privacy & Data Protection

Your use of Services is governed by our Privacy Policy, which explains how your personal information is collected, used, and safeguarded.

• KYC information and sensitive data are protected under applicable privacy and security measures.

• By using our Services, you consent to the processing of your data as described in the Privacy Policy.

12. Limitation of Liability

To the maximum extent permitted by law:

• Kamalabhawan will not be liable for indirect, incidental, or consequential damages arising from the use of our Services.

• Product liability is limited to the purchase value of the product in question.

• Kamalabhawan does not guarantee uninterrupted, error-free, or virus-free operation of its platforms.

13. Indemnification

You agree to indemnify and hold Kamalabhawan, its affiliates, directors, employees, and partners harmless against any claims, liabilities, losses, or expenses resulting from:

• Violation of these Terms.

• Misuse of Services or products.

• Breach of applicable laws and regulations.

14. Suspension & Termination

Kamalabhawan reserves the right to suspend or permanently terminate your access to Services without prior notice if you:

• Provide false or misleading information.

• Breach these Terms or other policies.

• Engage in unlawful or harmful activities.

Upon termination, your right to access Services ceases immediately, though obligations relating to payments, indemnification, and intellectual property rights will survive.

15. Modifications to Terms

Kamalabhawan may revise these Terms periodically. Updated Terms will be posted on the website/app, and continued use of Services constitutes acceptance of such changes.

16. Force Majeure

Kamalabhawan shall not be liable for any delay or failure in performance caused by events beyond our reasonable control, including natural disasters, strikes, wars, government restrictions, or technical failures.

17. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted under the laws of India.

• Any disputes will fall under the exclusive jurisdiction of courts in [Insert City/State].

18. Contact Information

For questions or concerns about these Terms, please contact:

Kamalabhawan Foods Pvt. Ltd.
Email: support@kamalabhawan.com
Phone: +91-XXXXXXXXXX
Registered Office: [Insert Office Address]

Conclusion

These Terms of Service ensure that your engagement with Kamalabhawan remains transparent, secure, and beneficial. By using our Services, you acknowledge your acceptance of these Terms and agree to act responsibly in all interactions with our platform and products. Kamalabhawan is dedicated to building a long-term, trust-driven relationship with all customers, partners, and stakeholders.